It's one of the UK's big four broadband providers, but TalkTalk's reputation took a big hit when it was the victim of a massive data hack in 2015. As it tries to improve its appeal, it regularly has decent promo deals.
What does TalkTalk offer?
TalkTalk has a wide range of packages to choose from. It offers standard-speed and fibre broadband, line rental with a choice of call plans and customisable TV bundles.
How good is TalkTalk's customer service?
Pretty dire. The October 2015 hack which saw the data of 157,000 TalkTalk customers accessed caused massive reputational damage - the Information Commissioner's Office handed TalkTalk a record fine after finding it "should and could have done more to safeguard customer information".
What's more, in our Feb 2018 poll on broadband customer service it took the wooden spoon among major providers - just 20% of almost 1,000 MoneySavers rated it 'great', and 45% 'poor'.
Ofcom stats also show there's serious room for improvement. It was named the most complained about provider for both broadband and home phone, based on complaints per 100,000 customers, and only second in TV after BT.
TalkTalk has the standard range of broadband packages, all of which come with line rental, including the basic entry level Fast Broadband and Faster Fibre Broadband with a speed boost, its fastest package. TalkTalk's also helping to trial UltraFibreOptic broadband offering lightning-quick speeds of 1,000Mb, but this is currently only available to a few customers.
TalkTalk line rental
You'll need line rental to get any of TalkTalk's broadband packages, but if you want to make calls as well, you can choose to add on one or more of its plans. These include Unlimited UK calls, International Saver and International Max.
TalkTalk's TV offering isn't the most comprehensive, but it is affordable and very flexible. You've two basic options to choose from; its TV Box with the ability to pause and rewind or the TV Plus Box which also comes with six extra Sky entertainment channels, including Sky One and Sky Sports News. You can then customise your TV package by adding certain 'Boosts' which are bundles of channels on a rolling monthly contract. These include Entertainment, Kids, PictureBox, Sky Sports and Sky Cinema.