Sky TV, broadband and phone - what you get

Sky

Sky is the UK's biggest digital TV provider, and perhaps best known for its movies and sports channels - with its extensive Premier League coverage the jewel in its crown. Yet it's also the UK's second most popular broadband firm and offers home phone too.

What does Sky offer?

While Sky is famous for its Sky TV subscription service, it's also a major provider of broadband packages - both standard-speed and fibre - and Sky Talk is its home phone service. It also runs its own mobile phone service Sky Mobile, which 'piggybacks' on the O2 network.

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How good is Sky's customer service?

In our most recent poll on broadband customer service in Feb 2018 it performed OK, with 32% of the 1,000-odd MoneySavers rating it 'great' but 26% saying it was 'poor'. With TV, customer satisfaction seems to be very good - Sky attracts by far the fewest number of complaints per 100,000 subscribers of any of the major pay TV providers, according to Ofcom stats.

Sky TV & Sky Q

Sky TV requires a satellite dish, which you'll need to get installed - it'll be fitted to the outside of your home by a Sky engineer.

Sky offers a range of pick and mix TV packages:

  • Entertainment - Its basic offering provides 350+ channels including Sky Atlantic and Sky 1
  • Kids - Sky Entertainment plus 11 extra channels, the Sky Kids App, games & parental controls
  • Box Sets - Sky Entertainment plus over 350 box sets
  • HD - Sky Entertainment plus a range of HD channels
  • Sky Cinema - 11 movie channels and over 1,000 movies on demand
  • Sky Sports - a choice of one, two, three or all 10 Sports channels

All of Sky's new TV packages now come with its Sky Q box, which allows you to record and store your favourite programmes. There are two main boxes it offers.

  • The 1TB box allows you to store up to 150 hours of HD content. You can also record three live shows at the same time, on different channels to the one you're watching.
  • The 2TB box - which you'll pay extra for - has twice the storage, allows you to watch Ultra HD (4K content) and lets you record six live shows at the same time while watching another.

In addition, Sky Q miniboxes allow you to have Sky TV in more than one room.

Sky broadband

Sky has a range of broadband packages. All come with Sky Talk line rental as well - there's no broadband-only option. Here are its different packages:

  • Sky Broadband Unlimited. Its standard option, available to 99% of the UK, with average speeds of 11Mb.
  • Sky Fibre. This comes with average speeds of 34Mb, available to 83% of the UK with a 25GB monthly usage limit.
  • Sky Fibre Unlimited. This is the same as above but with no usage cap.
  • Sky Fibre Max. This is the same as above but with average superfast fibre speeds of 57Mb.

Sky line rental

All of Sky's broadband packages require you to take line rental too, through its Sky Talk service.

If you simply get its basic Sky Pay-as-you-Talk package so that you can have broadband, calls won't be included. If you'll use it to make calls, there are a range of packages you can pay for, including:

  • Sky Talk Evenings & Weekends Extra - includes calls to UK mobiles and landlines at weekends and between 7pm and 7am in the week.
  • Sky Talk Anytime Extra - includes unlimited calls to UK mobiles and landlines, including 0870 and 0845 numbers
  • Sky Talk International Extra - as Sky Talk Anytime Extra in addition to inclusive calls to 50 international destinations; including Australia, India and the US.

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More help guides: : Broadband & line - how to choose the best deals, Top Digital TV deals

Don't want to switch? See our Broadband Haggling or Haggling with Sky guides.