Plusnet broadband, phone and TV - what you get

Plusnet

Broadband provider Plusnet is owned by BT, but it's run independently and very much its own brand. In recent years it's become a key player in the UK broadband market, and has become known both for strong customer service.

What does Plusnet offer?

Plusnet offers a range of standard-speed and fibre broadband packages, and unusually offers broadband-only packages too - where you still need a phone line, but it doesn't have to be with Plusnet. And while Plusnet doesn't offer its own TV service, you can opt for Youview TV from Plusnet, which includes BT Sport Lite.

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How good is Plusnet's customer service?

Plusnet makes a big play of its 24/7 UK-based customer support, and it seems to pay off. In our July 2017 poll on broadband customer service it was rated 'great' by an impressive 54% of almost 1,000 MoneySavers, while just 17% said it was 'poor'.

Plusnet broadband

Plusnet offers three types of broadband package:

  • Unlimited broadband. This standard-speed option offers up to 17Mb, with no usage limit.
  • Unlimited Fibre. Offers speeds of up to 38Mb, with no usage limit.
  • Unlimited Fibre Extra. Plusnet's fastest option, with superfast speeds of up to 76Mb - and again, with no usage limits.

All the above options can be paired with Plusnet line rental, but unusually Plusnet does offer broadband-only packages too. With these, you'll still need an active BT landline, but this can be with another provider.

Plusnet's standard-speed broadband is available to 99% of the UK, while 83% can get its fibre packages.

Plusnet line rental

It comes with free calls to other Plusnet numbers, but if you plan to use it for much else, you have a choice of calls packages:

  • Evening and Weekend UK and Mobile calls. This includes unlimited calls to UK landlines and mobiles at weekends, and between 7pm and 7am during the week.
  • Unlimited UK and Mobile calls. Includes unlimited calls to UK landlines and mobiles at any time.
  • Anytime International. Includes unlimited calls to UK landlines - but NOT mobiles - plus 300 minutes to use at any time calling abroad to 35 international destinations, including the US, India and much of Europe.

Plusnet TV

While Plusnet doesn't offer its own full TV service, fibre customers can opt to add Youview TV from Plusnet. This includes 70+ Freeview TV and radio channels, 20 premium entertainment channels and BT Sport Lite included as standard, while for a little extra you can add full BT Sport.

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More help guides: Broadband & line - how to choose the best deals, Top Digital TV deals

Don't want to switch? See our Broadband Haggling or Haggling with Plusnet guides.