Origin broadband and phone - what you get

Origin

Established in 2011 and based in Yorkshire, Origin is one of the smaller broadband providers. It offers some eye-catching deals from time to time - but its customer service is a concern.

What does Origin offer?

Origin offers three different broadband packages, depending on which speed you want, all of which come with line rental. It also offers 'Supersaver' deals - these give you a discount of up to a third off if you pay for your entire package upfront.

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How good is Origin's customer service?

Pretty poor, to be frank. In our July 2017 broadband customer service poll, the feedback from the 84 MoneySavers who voted was worrying - just 18% rated Origin "great", while a huge 68% said it had been "poor".

Origin likewise gets poor reviews on the feedback website Trustpilot - at the time of writing 72% rated it "bad" and a further 6% "poor", leaving it with an overall score of 1.9 out of 10.

Origin says it offers round-the-clock UK-based customer service support, 365 days a year.

Origin broadband

Origin has three normal pay-monthly broadband packages:

  • Origin Broadband. Standard up-to-17Mb speed, on a 12-month contract and with no monthly usage cap.
  • Origin Fibre. Fast up-to-38Mb fibre speed, on an 18-month contract and with no monthly usage cap.
  • Origin Max. Superfast up-to-76Mb fibre speed, on an 18-month contract and with no monthly usage cap.

If you can afford to pay upfront, Origin offers a discount (the amount you'll save varies, but it's currently between 20% and 31%). It has four such 'Supersaver' deals:

  • Origin Broadband and Line Rental Supersaver 12. Standard up-to-17Mb speed, with no monthly usage cap, on a 12-month contract.
  • Original Broadband and Line Rental Supersaver 24. Standard up-to-17Mb speed, with no monthly usage cap, on a 24-month contract.
  • Origin Fibre and Line Rental Supersaver 18. Fast up-to-38Mb speed, with no monthly usage cap, on an 18-month contract.
  • Origin Max and Line Rental Supersaver 18. Superfast up-to-76Mb speed, with no monthly usage cap, on an 18-month contract.

Origin line rental

You'll need to take Origin's line rental if you're getting one of its broadband deals, and you can also get it on its own. You've three calls packages to choose from:

  • Evening & Weekend Calls. Includes calls to UK landlines of up to 60 minutes at the weekend, or between 7pm and 7am in the week.
  • Anytime Calls. Includes calls to UK landlines of up to 60 minutes at any time.
  • Anytime + International Calls. Includes calls to UK landlines of up to 60 minutes at any time, plus you get 500 minutes to call 36 international destinations.

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More help guides: Broadband & line - how to choose the best deals, Top Digital TV deals

Don't want to switch? See our Broadband Haggling guide.