KCOM broadband and phone - what you get

KCOM

Broadband and home phone service works a little differently in and around Hull. Much of the city has an entirely independent telecoms network run by KCOM, also known as Kingston Communications. As such, KCOM's the main provider for anyone living in Hull or some surrounding towns and villages in East Yorkshire.

What does KCOM offer?

KCOM offers a wide range of broadband packages - including some very fast fibre-option options - plus home and mobile phone packages (it piggybacks off O2).

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How good is KCOM's customer service?

Given KCOM only covers a limited area, we didn't get a huge amount of feedback in our Feb 2018 broadband customer service poll compared to other providers - just 67 MoneySavers rated it.

Those who did weren't that impressed. 31% said it was "great" while almost half - 49% - rated it "poor". And feedback on TrustPilot is similarly unimpressive.

KCOM does have one thing in its favour as far as customer service goes though. It's not often you can get face-to-face support from your broadband provider, but KCOM's Carr Lane walk-in customer service centre allows you to get just that.

KCOM broadband

KCOM has a range of broadband packages, all of which come with line rental, including:

  • Basics Standard Broadband. Standard speed with a range of monthly usage cap options from 20GB to Unlimited.
  • Basics Fibre Broadband. Faster fibre speeds with a range of monthly usage cap options from 20GB to Unlimited.
  • Lightstream Fibre 75. 75Mb top-speed fibre with a range of monthly usage cap options from 100GB to Unlimited.
  • Lightstream Fibre 200. 200Mb top-speed fibre with a range of monthly usage cap options from 150GB to Unlimited.
  • Lightstream Fibre 400. 400Mb top-speed fibre with a range of monthly usage cap options from 200GB to Unlimited.

KCOM line rental

There are five line rental packages to choose from:

  • Local. Unlimited local calls.
  • UK Calls. Includes unlimited local calls and free calls to UK landlines at at any time
  • UK Mobile 60. 60 minutes of calls to UK mobiles.
  • UK Mobile 120. 120 minutes of calls to UK mobiles.
  • International 500. 500 anytime minutes of calls to 50 countries.

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