KCOM broadband and phone - what you get

KCOM

Broadband and home phone service works a little differently in and around Hull. Much of the city has an entirely independent telecoms network run by KCOM, also known as Kingston Communications. As such, KCOM's the main provider for anyone living in Hull or some surrounding towns and villages in East Yorkshire.

What does KCOM offer?

KCOM offers a wide range of broadband packages - including some very fast fibre-option options - plus home and mobile phone packages (it piggybacks off O2).

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How good is KCOM's customer service?

Given KCOM only covers a limited area, we didn't get a huge amount of feedback in our July 2017 broadband customer service poll compared to other providers - just 70 MoneySavers rated it.

Those who did weren't that impressed. Only 17% said it was "great" while almost half - 47% - rated it "poor". And feedback on TrustPilot is similarly unimpressive.

KCOM does have one thing in its favour as far as customer service goes though. It's not often you can get face-to-face support from your broadband provider, but KCOM's Carr Lane walk-in customer service centre allows you to get just that.

KCOM broadband

KCOM has a huge range of broadband packages, all of which come with line rental:

  • Home Starter Local. Standard speed with a very limited 10GB monthly usage cap.
  • Home Starter Local Plus. Standard speed with a 20GB monthly usage cap.
  • Standard speed with a 35GB monthly usage cap.
  • Home Plus. Standard speed with a 100GB monthly usage cap.
  • Home Xtra. Standard speed with a 350GB monthly usage cap.
  • Home XL. Standard speed with a generous 750GB monthly usage cap.
  • Home XL Unlimited. Standard speed with no monthly usage cap.
  • Lightstream Starter. 50Mb fibre with a tight 35GB monthly usage cap.
  • Lightstream Home. 50Mb fibre with a 70GB monthly usage cap.
  • Lightstream Home Plus. 50Mb fibre with a 200GB monthly usage cap.
  • Lightstream Home Xtra. 75Mb fibre with a 700GB monthly usage cap.
  • Lightstream XL. 100Mb fibre with a 1,500GB monthly usage cap.
  • Lightstream Home XL Unlimited. 100Mb fibre with no monthly usage cap.
  • Ultrafast Xtra. Super-quick 250Mb fibre with a 750GB monthly usage cap.
  • Ultrafast XL. Super-quick 250Mb fibre with a 1,500GB monthly usage cap.
  • Ultrafast XL Unlimited. Super-quick 250Mb fibre with no monthly usage cap.

KCOM line rental

There are four line rental packages to choose from:

  • Local. Unlimited local calls plus 60 minutes of calls to UK mobiles on weekend evenings.
  • Local and Weekends. Includes unlimited local calls, free calls to UK landlines at the weekend and 60 minutes of calls to UK mobiles on the weekend.
  • Local, Evening and Weekends. Unlimited local calls, free calls to UK landlines at the evening or weekend and 120 minutes of calls to UK mobiles on the weekend.
  • Includes unlimited local calls, free calls to UK landlines at any time and 180 minutes of calls to UK mobiles at the evening or weekend.

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