BT broadband, phone and TV - what you get

BT

BT is the big boy of broadband and home phone - the UK's biggest provider. It often isn't the cheapest around, unless you're on a special promo deal, but BT broadband customers can also get BT TV, including discounted BT Sport.

What does BT offer?

BT has a broad range of broadband packages, from standard speed to BT Infinity fibre. All require you to take line rental. BT TV is only available to broadband customers - BT's cheaper than rival providers Sky and Virgin Media, but offers a smaller selection of channels. Since 2015, BT has also offered Sim-only mobile deals via BT Mobile.

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How good is BT's customer service?

Despite its size and name recognition, BT's customer service is pretty disappointing.

In our July 2017 poll on broadband customer service it was rated 'great' by just 25% of about 1,600 MoneySavers, and 'poor' by 36%.

Meanwhile, stats from regulator Ofcom show it was the most complained-about major provider for broadband and TV, based on complaints per 100,000 subscribers.

BT broadband

BT offers one of the widest ranges of broadband packages at different speeds. Standard-speed options, available to 99% of the UK, include:

  • BT Broadband. Standard up-to-17Mb speed, with a tight 12GB monthly usage limit.
  • BT Unlimited Broadband. Same speed, but with no monthly limit.

Fast fibre options, available to 83% of the UK, include:

  • BT Infinity 1. Up-to-38Mb fibre, with a 30GB monthly usage limit.
  • BT Unlimited Infinity. Up-to-52Mb fast fibre, with no monthly limit.
  • BT Unlimited Infinity 2. Up-to-76Mb super-fast fibre, with no monthly limit.

All BT's broadband packages give you access to BT Sport via its app and online player. You also get free access to BT's five million BT Wi-fi hotspots.

BT line rental

BT has three main line rental packages to choose from:

  • Unlimited Weekend Calls. The basic default option - includes free calls to UK landlines at weekends.
  • Unlimited Evening and Weekend Calls. Includes free calls to UK landlines at weekends and between 7pm and 7am during the week.
  • Unlimited Anytime Calls. Includes free calls to UK landlines at any time, and cheaper calls to UK mobiles at any time.

BT TV

There are three main BT TV packages:

  • TV Starter. Includes about 80 Freeview TV and radio channels, and comes with a basic Youview box that lets you pause and rewind TV - but not record it. You can add BT Sport to this in standard definition (not HD).
  • Entertainment. Includes all the channels in the TV Starter package, plus 27 premium channels such as the Discovery Channel and MTV. It comes with a Youview+ box which lets you record up to 300 hours of TV, and you can add BT Sport in standard or high definition.
  • Max. Includes the basic 80 Freeview channels plus 50 premium channels AND BT Sport HD. It comes with a Youview+ Ultra HD box which lets you record up to 600 hours of TV and watch in Ultra HD.

On top of these packages there are a range of channels you can add as an extra bolt-on, including Sky Sports, Sky Cinema, Netflix and more kids' channels.

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More help guides: Broadband & line - how to choose the best deals, Top Digital TV deals

Don't want to switch? See our Broadband Haggling or Haggling with BT guides.