BT is the big boy of broadband and home phone - the UK's biggest provider. It often isn't the cheapest around, unless you're on a special promo deal, but BT broadband customers can also get BT TV, including discounted BT Sport.
What does BT offer?
BT has a broad range of broadband packages, from standard speed to BT Infinity fibre. All require you to take line rental. BT TV is only available to broadband customers - BT's cheaper than rival providers Sky and Virgin Media, but offers a smaller selection of channels. BT has also offered Sim-only mobile deals for a few years now via BT Mobile.
How good is BT's customer service?
Despite its size and name recognition, BT's customer service is pretty disappointing.
In our Feb 2019 poll on broadband customer service it was rated 'great' by just 37% of 926 MoneySavers, and 'poor' by 25%.
Meanwhile, stats from regulator Ofcom show it was the most complained-about major provider for Mobile and Pay TV, based on complaints per 100,000 subscribers.
BT offers one of the widest ranges of broadband packages with varying speeds. All BT's broadband packages give you access to BT Sport via its app and online player, though usually at an additional charge. You also get free access to BT's five million BT Wi-fi hotspots.
BT line rental
BT has three main line rental packages to choose from including Unlimited Evening and Weekend Calls and Unlimited Anytime Calls. It also offers Line Rental Saver which discounts the monthly cost for line rental if you choose to pay for it upfront.
There are three main BT TV packages which consist of the Classic, Entertainment and Max, which includes up to 62 premium channels on top of the 80 available on Freeview. In addition to these packages there are a range of channels you can add as an extra bolt-on, including Sky Sports, Sky Cinema, Netflix and more kids' channels.